Accessing information we keep

Public information can be reused for things other than its original purpose. However, we do not have to make information available for reuse unless there is a statutory obligation to do so. Read more about the reuse of information from the Office of Public Sector Information (OPSI).

Make a request to reuse information. We will respond to requests within 20 working days. If we are unable to respond within 20 working days, we will contact you as soon as possible explaining the reasons for this.

There are some exemptions to the regulations about the reuse of information we provide. This includes information about:

• Educational or cultural establishments
• Intellectual property that rests with a third party
• Information that is exempt under Freedom of Information, Data Protection and other laws

In some cases we will only permit reuse under a set of conditions known as a licence. Where this is the case, we will inform you of the licence conditions and whether there is a charge for the licence.

If we refuse a request to reuse information, we will write to you:

• Giving the reasons for refusal
• Explaining our complaints and appeals procedure
• If the refusal is because the copyright and/or intellectual property rights are owned by a third party, we will identify that third party where they are known

You can appeal against our decision or make a complaint about the way your request was handled. Our response will explain how to make a complaint.

If, having heard the outcome of your complaint or appeal, you are still dissatisfied, you can refer your case to the Office of Public Sector Information.