Flooding information and advice

Advice and information on what to do if you have experienced flooding: 

• Contact your insurer if you are a home or business owner 
• The Association of British Insurers provides guidance on the how your insurance company will respond when your home has been flooded at www.abi.org.uk
• If you don’t have home insurance the National Flood Forum can offer help and support. Call them on 01299 403055 or visit them at www.nationalfloodforum.org.uk
• Contact your landlord if you are a tenant
• Do not switch on gas or electric until it is checked by a professional
• Do not enter your house until all flood water has been removed. Leicestershire Fire & Rescue may be able to help you with pumping flood water out of your house. If other people are affected you may need to wait a little for this help
• If nearby traffic is causing further flooding to your property by creating waves, contact Leicestershire Police on 101
• Take photos of your property for your insurers and do not dispose of damaged goods until insurers have said whether they want to inspect them
• Get a qualified plumber and electrician to reconnect appliances
• Do not use electrical equipment that has been exposed to flood water until checked by a qualified electrician
• Make sure floorboards or damaged tiled floors are fully repaired as flood water may cause sharp edges of tiles or raised nails in the floorboards
• Look after yourself. Flooding can cause a number of health problems.
  Visit Government website for information about health guidance after a flood
• Do not use food that has been in contact with flood water
• It is very important to wear rubber gloves to move objects or clean surfaces that have been in contact with the flood water, as the water will have been contaminated with sewage and other pollution
• Thoroughly clean and disinfect all items soiled by flood water